National Credit Regulator : Hiring Call Centre Agent × 2 Posts
National Credit Regulator: Hiring Call Centre Agent × 2 Posts Closing Date: 20 April 2023 The National Credit Regulator is an equal opportunity organisation that offers competitive market-related packages. Requirements: • A Grade 12 certificate, with a one-year post-matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry. • A certificate in debt counseling will be an added advantage. Duties: • Act as the point of first contact with stakeholders and thus represent the face of the NCR. • Interface with consumers via inbound calls, e-mails, and faxes to resolve inquiries related to the NCA. • Retrieving telephone messages and returning calls timeously. • Probe and query consumers to assess needs and provide useful information on general and debt counseling matters. • Participate in activities designed to improve customer satisfaction and business performance. • Competently update and