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National Credit Regulator : Hiring Call Centre Agent × 2 Posts

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National Credit Regulator: Hiring Call Centre Agent × 2 Posts Closing Date: 20 April 2023  The National Credit Regulator is an equal opportunity organisation that offers competitive market-related packages. Requirements:   •  A Grade 12 certificate, with a one-year post-matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.  • A certificate in debt counseling will be an added advantage.   Duties:     • Act as the point of first contact with stakeholders and thus represent the face of the NCR.  • Interface with consumers via inbound calls, e-mails, and faxes to resolve inquiries related to the NCA.  • Retrieving telephone messages and returning calls timeously.  • Probe and query consumers to assess needs and provide useful information on general and debt counseling matters.  • Participate in activities designed to improve customer satisfaction and business performance.  • Competently update and